NOW OFFERING TELEHEALTH SERVICES FOR WEIGHTLOSS WITHOUT IN-OFFICE VISITS

TELEMEDICINE FREQUENTLY ASKED QUESTIONS

MEET THE SILHOUETTE AESTHETICS FAMILY

Silhouette Aesthetics serves Livermore, Pleasanton, and San Ramon. We provide exceptional service in a relaxing atmosphere and a compassionate space for aesthetic and wellness services.

We can help you with plastic surgery, med spa treatments, weight management, and body contouring. You're first. We're committed to helping you look and feel your best and giving you a great experience.

You can trust our skilled doctors with your safety and well-being. Our clients can always expect great results and a friendly, supportive environment.

Who can be a patient of Silhouette Aesthetics?

Anyone who is in the states of California, 18 years of age or older, and can demonstrate the need for treatment during the medical consultation

What states do you service for Telemedicine?

We currently offer telemedicine services only in California.

What is the process for getting a prescription? Can I obtain one from any state?

If your treatment plan includes a prescription, it will be delivered to the shipping address you provided in discreet packaging in a few days once your provider completes your evaluation. If you are not located in our service areas, the order will be refunded and no prescription will be provided.

Do I need a Prescription for weightloss medications?

Yes, a prescription is required to purchase or subscribe to our weight loss services. Our products contain active ingredients that necessitate a prescription from a licensed healthcare provider. You can either provide a prescription from your doctor or use our service to connect with a medical provider who will review your information and determine if a prescription is appropriate for your treatment. An online consultation with a healthcare provider is required for prescription products. Restrictions may apply. For complete details and safety information, please refer to our website.

Is it safe and effective to receive an online prescription?

Yes. Our doctors and pharmacy are licensed and follow federal regulations on Prescriptions and medications. It is also very effective because it can save a considerable amount of time and reduce contact by not having to go in person.

Are the treatments offered FDA approved?

We exclusively use FDA-approved prescription medications or compounds from FDA-licensed facilities.

Do I need to see a healthcare professional in person to use your treatments?

No, you do not need to see a healthcare professional in person. First, you will complete an online questionnaire to provide information about your symptoms and medical history. We will then match you with a licensed provider who will review your information and evaluate your treatment options. Your provider may follow up with additional questions, which you can respond to through our secure online telehealth platform. If your treatment plan includes a prescription, it will be delivered to the shipping address you provided in discreet packaging within a few days after your provider completes the evaluation. If your service address is outside our service area, we will be unable to provide a prescription, and you will be refunded for the cost of the medication.

How much weight do people typically lose?

Weight loss varies based on a number of factors related to your health. Your doctor will work with you to track progress each month.

Is my information safe?

Yes. Your information will be sent in an encrypted format to our doctors and pharmacy.

What is the Contact Information for the Pharmacies?

Prescription will be sent to: A-S Medication Solutions, LLC 2401 Commerce Dr Libertyville, IL 60048 [email protected] 847-680-3515

What do I do if I have a medical emergency?

If you are experiencing a medical emergency, please call 911.

What is your return and refund policy?

Unfortunately, we cannot issue refunds or accept returns of prescription products for reuse or resale, and all sales are final. However, if you feel we have made an error in the filling of your prescription or delivered by mistake please contact us. Please let our 24/7 customer support agents help you via chat, or email at [email protected] or call at (925) 579-2510

What guidance will I receive for administering my medication?

Silhouette Aesthetics ensures you are well-informed about administering your medication through:

· Physician Consultation: During your visit, the physician will explain how much to take, how often, why the medication is prescribed, and potential side effects

· Written Instructions: You’ll receive clear, detailed instructions from the pharmacy, including dosage, storage, administration steps, and side effects.

· Ongoing Support: We provide contact information for both the prescribing provider and the pharmacy for any questions.

Please review the materials provided with each prescription refill to ensure you have up-to-date guidance.

MEET OUR DOCTORS

MEET OUR STAFF

JENNIFER

Licensed Esthetician

Esthetician on a mission! Here to maintain and upkeep your personal appearance. Because when you look good you feel good and you do good!

Graduated from the Cinta Aveda institute in 2012 as an Esthetician. She then became a Brow expert working with Benefit Cosmetics, and has a background in makeup Artistry working with MAC cosmetics. Her true passion was never makeup but skin. She loves sharing her skin knowledge and will help guide you towards your skin goals. Loves chemical peels and is obsessed with skin care!

MARIAH

Medical Assistant

Mariah has been in the medical field for 6 years as a medical assistant and esthetician. She has a background in dermatology and enjoys helping people feel their best. She highly enjoys assisting for weight management and helping patients reach their weight loss goals. In her free time, she enjoys bowling, anything outdoors, and adventuring to new places.

Jenny

Practice Manager

Jenny has over 10 years of industry management experience. She’s passionate about skin care, preventing premature aging, and adding value to the customer experience. Beyond managing Medical Aesthetic practices, Jenny is also a California Board-Certified Aesthetician and is an avid student of burgeoning technologies and products to produce the best results. This knowledge, combined with her expertise in management, uniquely equips Jenny to provide the best possible experience for Silhouette customers from beginning to end. Jenny has lived in the Bay Area with her family for more than 20 years. She enjoys traveling, home improvement projects, and spending time with her husband and two boys.

ADRIENNE

Patient Care Coordinator

Adrienne has been with Silhouette since 2019. She is usually the first face you see when you walk in. She has a background in luxury sales, having worked for LVMH in the past and loves getting to know people from all paths of life. She also loves helping and guiding people throughout their Aesthetic journey starting at the front desk. In her free time Adrienne enjoys reading books from classical literature to fantasy novels and trips to Disneyland.

Aman

Registered Nurse

Aman started in the medical field as a medical assistant and now she is a registered nurse with over 2 years of aesthetic experience. Her goal is to provide personalized and compassionate care to all her patients. Aman wants to make sure every patient feels their absolute best and confident in their skin. Outside of work, She loves spending time with family, her dog, and drawing/painting.

Dari

Licensed Esthetician

With over 5 years of front desk customer service and 3 years of aesthetics experience, Dari is truly passionate about the skin care industry and customer service. In her free time, She enjoys spending time with her dogs, listening to affirmations, and creating memories with friends and family.

Silhouette Aesthetics

101 E. Vineyard Ave, Suite 103

Livermore, CA 94550

Phone: (925) 579-2510